Training courses

Many companies today recognise that telesales, telemarketing and general telephone conversations, play an essential role within all departments. If your staff are not prepared for the calls that they receive, or that they make, they could be losing business for your company.

Our tailored courses ensure that all of your staff, whatever their position, are equipped with the knowledge of how to conduct these calls in a professional manner using clear and effective communication at all times, ensuring that customer value is maximised, loyalty retained and additionally that every opportunity is progressed.

We are able to offer courses on either a one to one basis or a complete workshop or seminar for up to 100 candidates.

These courses can be held on site at your offices or at an alternative location decided by yourselves.

  • Telephone Techniques
  • Telesales/Telemarketing Training
  • Customer Services
  • Managing Reception Environment
  • Introduction to Networking

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